Return Policy

Star Dance Clothes Outlet Dress Return Policy

Effective Date: [19/01/2024]

Thank you for shopping with STAR DANCE CLOTHES Outlet. We strive to provide high-quality dresses for our customers. To ensure a smooth shopping experience, please review our Outlet Dress Return Policy carefully.

Returns and Exchanges:

  1. Eligibility:

    • Only exchanges are acceptable for outlet dresses.
    • Dresses must be in their original condition, with all tags attached.
    • The dress must not have been used for competitions or events.

  2. Time Frame:

    • Exchanges are accepted within 48 HOURS days from the date of delivery.

  3. Exchange Procedure:

    • To initiate an exchange, please contact our customer service team at [stardanceclothesteam@gmail.com].
    • Provide your order number, the reason for the exchange, and any relevant details.
    • A customer service representative will guide you through the exchange process.

  4. Video Requirement:

    • To facilitate the exchange process, we request customers to provide a video trying on the dress.
    • In the video, clearly mention any dissatisfaction or describe how the dress doesn't fit.
    • The video must be submitted along with the exchange request.

  5. Inspection:

    • Once the exchange request is received, our team will review the video and assess the condition of the dress.
    • Dresses must be unworn, unaltered, and in their original packaging.

  6. Approval:

    • Upon approval, you will receive instructions on how to return the dress for exchange.
    • Please follow the provided instructions to ensure a smooth process.

  7. Exclusions:

    • Outlet dresses used for competitions or events are not eligible for exchange.
    • Dresses that do not meet the eligibility criteria outlined in this policy will not be accepted.

  8. Shipping:

    • Customers are responsible for the return shipping costs unless the exchange is due to a mistake on our part.
    • We recommend using a trackable shipping method to ensure the safe return of the dress.

  9. Refund Policy:

    • Refunds are not available for outlet dresses; only exchanges will be processed.

Please contact our customer service team if you have any questions or concerns regarding our Outlet Dress Return Policy. We appreciate your understanding and cooperation.